When going into the Sign-in Options and attempting to change or disable the Fingerprint recognition or PIN (Windows Hello) some early Windows 11 adopters are discovering that the options are unavailable. After investigating this particular issue, it turns out that there are several underlying culprits that might be responsible for this Windows 11 issue. Here’s a shortlist of potential scenarios that might be producing this behavior: Now that you are familiar with every potential cause of this issue, let’s go over some of the fixes that other affected users have successfully used to get to the bottom of this issue:
Change the PIN or Fingerprint conventionally
If you’re going into this with the purpose of removing the fingerprint or PIN without having any fallback option, understand that this won’t be possible. Windows 11 makes it mandatory to have at least one Sign-in option set up – the Remove button will be greyed out as long as you have only one Sign-in Option enabled. For example, the Remove button associated with Remove this sign-in option for a PIN will remain greyed out until you configure a different sign-in option (Facial recognition, fingerprint recognition, or security key). So if you wish to get rid of your PIN or fingerprint, you will need an additional way to sign in. Follow the instructions below for a step-by-step guide on setting up a different sign-in option and getting rid of your current one: If this method didn’t work in your case or you’re looking for a method that will help you remove both the PIN or Fingerprint, follow the next method below.
Remove the PIN or Fingerprint requirement by using a local account
If the resolution brought about by the method above was not satisfactory to you, the only method that will allow you to get rid of every sign-in option is to migrate over to a local account. We don’t recommend going this route since it will hinder the functionality of some build-in components (like Windows Update and Microsoft Store). But if you’re really keen on getting rid of your PIN or Fingerprint, you’ll need to configure a local account and set up a password instead. This will be done from the Settings menu, but keep in mind that you need to let go of your current Microsoft account. Important: This method is not an option for you if you’re part of the insider program. In case you’re looking for step by step instructions on changing the Windows 11 Hello Pin or fingerprint to a local password, follow the instructions below: Upon making this change permanent, you will no longer be required to provide a PIN or fingerprint sign-in. Problem solved.
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