What is causing the 0x87e105dc Xbox Error Code?
We investigated this particular issue by looking at various user reports and the repair strategy that most affected users deployed to get to the bottom of this issue. Based on what we discovered, there are several common culprits that are known to trigger this particular error message: If you’re currently struggling to resolve this particular error message, this article will provide you with a selection of verified troubleshooting steps that other users in a similar situation have also used. For the best results, follow the potential fixes in the order that they are presented. One of the fixes below should resolve the issue or at least allow you to identify what triggers the error code.
Method 1: Verifying the status of the Xbox Live servers
Before you try any other fix, it’s important to ensure that the Xbox Live Core Services are not causing the issue. More often than not, the 0x87e105dc error was caused by a problem with the Xbox Live servers. Luckily, checking the status of the Xbox Live services is extremely easy. All you have to do is visit this guide (here) and check if any core services are affected. If the Xbox Live service is down, you get around the 0x87e105dc error and play digitally downloaded games by setting your console as Home for your account. Here’s a quick guide on how to do this: If the status page doesn’t reveal any inconsistencies with the Microsoft Live services, you can probably eliminate a server issue from the list and move down to the next method below.
Method 2: Testing the internet connection
The second potential culprit you should investigate is your own network connection. This particular issue can also occur if your internet connection is improper and the Live feature can’t verify your game’s licenses. Even if your network connectivity seems to be alright, an improperly assigned gateway might confuse the Xbox live service from verifying your game licenses. Here’s a quick guide on how to verify the Internet connection on your Xbox: Once the recommended repair strategy has been applied, reboot your console once again and see if the issue is resolved at the next startup. If you’re still encountering the same error code when launching a game or application, move down to the next method below. Note: While you’re on this screen, make sure that your NAT Type is set to Open (under Current Network Status)
Method 3: Installing the pending update
Another fairly common reason why you might encounter this issue is that of a pending update that needs to be addressed. If we’re talking about a pending firmware update, then it’s very likely that you will not be able to access your collection of digital games or play online until you make the transition to the latest version. Several users encountering the same error code have reported that the problem was resolved as soon as they installed the console update. If you don’t see any pending update, restart your console and see if the update pops up on your console. If an update notification doesn’t pop up on your screen, follow the next instructions:
Method 4: Performing a hard reset
A couple of users that we’re struggling to resolve this particular error message have reported that the error code was finally fixed after they performed a hard reset on the Xbox One console. This procedure is pretty easy to do: Note: A hard reset will preserve all your data (application, saves, user preferences, etc). The only major difference from a normal restart/shutdown is that the cache is cleared and some settings related to some log-in/game start procedure are reverted. To perform a hard reset, just hold the power button for 10 seconds while your system is on. During the first few seconds, your console will begin powering off (but keep holding the button pressed for the full amount). When you power the console again, you will start seeing the green startup screen. Once your console boots back up from a hard reset, open the application or game that was previously triggering the 0x87e105dc error code and see if the issue has been resolved. If you’re still encountering the same issue, move down to the next method below.
Method 5: Uninstalling & reinstalling profile
Several users that have been struggling to resolve this particular error code have reported that the issue was only resolved after signing out & in of their Microsoft account. Although it’ s not confirmed why this procedure is effective, several affected users speculate that some account related data gets cleared in this process. Here’s what you need to do: If you’re still encountering the 0x87e105dc error, move down to the final method.
Method 6: Clearing the Alternate Mac Address
If you’ve come this far without a result, one of the last things that you can try is to clear your Alternate MAC Address. A lot of users in a similar situation (this solution dates back for two years) have reported that the issue was resolved once they performed the steps down below. This solution is typically reported to be successful if the user is encountering this issue while accessing one or two multiplayer games (not the whole suite of digitally downloaded games). Here’s what you need to do to clear the Alternate MAC Adress of your Xbox One Console: At the next startup, open the game or application that was previously triggering the 0x87e105dc and see if the issue is now resolved.
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