The issue arises when the affected user launches the Alienware Command Center, but the application fails to launch or launches with a spinning circle in it but does not load. For some of the users, the application launched, but some of its components/plugins could not be accessed. The issue is reported on nearly all Alienware systems, usually after an OS or Command Center update. Following are the type of messages received by the user: Before proceeding with the troubleshooting process to fix Alienware Command Center, make sure your system supports the Alienware Command Center. Moreover, it will be a good idea to power off your system and open your system’s cover. Now reseat all the hardware connections, especially your graphics card. Furthermore, if the command center asks to install/update applications or drivers, let it install/update. Additionally, make sure your antivirus is not interfering in the operation of the Command Center. Keep in mind there can be two programs with the same name as Command Center, one for peripherals, and the other for controlling lights, so make sure you are using the right application. Also, delete any themes from the AlienFX or similar locations until the issue is resolved. Moreover, try to right-click in the spinning circle of the Command Center as some users were able to solve the issue this way. Last but not least, update your Windows & system drivers, especially the touchpad driver and Alienware gaming peripheral driver, to the latest build after completely draining the power of your system.
Solution 1: Change the Start Up Type of AWCCService to Automatic
The Command Center might stop working if its service (i.e., AWCC.Service) is not configured to startup automatically, leading to delay responses from the Command Center (if any). In this case, setting the start-up type of AWCCService to Automatic may solve the problem.
Solution 2: Remove / Disable 3rd Party Applications
In a Windows environment, applications coexist and share system resources. You may encounter the error under discussion if any of 3rd party applications interfere in the operation of the Alienware Command Center. In this context, removing or disabling 3rd party applications may solve the problem.
Solution 3: Repair the .NET Installation
The Alienware Command Center may not work if the .NET installation of your system is corrupt. It makes use of this framework in its internal operations. In this context, repairing the .NET installation of your system may solve the problem. The Alienware Command Center might not work if its installation itself is corrupt. This can occur if the installation was hindered or the installation files were moved from the original directory. In this case, using the Windows built-in functionality to repair the Alienware Command Center’s installation may solve the problem.
Solution 5: Reinstall the Alienware Command Center
The Alienware Command Center may not work if its installation itself is corrupt, and none of the solutions discussed above could fix the issue. In this context, reinstalling the Alienware Command Center may solve the problem.
Solution 6: Restore Your System to an Earlier Date
You may encounter the error at hand if any of the recent OS updates or installation of 3rd party applications have broken the operation of Alienware Command Center and reinstalling the application did not solve the problem. In this case, restoring your system to an earlier date when things worked fine may solve the issue.
Solution 7: Reset Your System to the Factory Defaults or Perform a Clean Install of its Windows
If none of the solutions were able to fix the issue, then most probably, the issue resulted from a corrupt installation of Windows of your system. In this case, resetting your system to the factory defaults or performing a clean install of Windows may solve the problem (but do not forget to back up the data/information essential for you). If the issue persists even after the Windows reinstall, then you may have to revert to an older version of Windows or the Alienware Command Center (you may have to stop automatic updates) or contact Dell support for any hardware troubleshooting.
(Advanced Users) Update the BIOS of Your System to the Latest Build
The BIOS of your system is updated regularly to pace with the latest technological advancements. The Alienware Command Center may fail to operate if your system’s BIOS is not updated to the latest build that may lead to compatibility issues between the system modules. In this scenario, updating the BIOS of your system to the latest build may solve the problem. Warning: Proceed at your own risk as updating the BIOS of your system requires a certain level of experience, and if done wrong, you may brick your system and cause a non-recoverable loss to your system/data. Before updating, it will be a good idea to reset your BIOS to the factory defaults and then check if any of the customized BIOS settings was the reason for the issue. If not, update your system’s BIOS by following the instructions specific to your make and model.
GatewayLenovoHPDell
After updating the BIOS of your system and then check if the Command Center is operating fine.
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