After checking this issue extensively and trying to replicate it on our own mobile devices, it turns out that there are several different underlying reasons that might trigger this error code. Here’s a shortlist of potential culprits that are most likely responsible: Now that you are familiar with every potential reason that might trigger this error code, here’s a list of potential fixes that other users experiencing this issue have successfully used to get to the bottom of this problem:
Check for a Server Issue
On the other hand, if the investigation above has allowed you to confirm that the problem is not related to a server issue, move down to the next potential fix below. According to some affected users, this particular issue can also be caused by some kind of corrupted application data or cache data that is interfering with audio playback. This particular issue is confirmed to occur with both Android and iOS. To make matters easier for you, we’ve put together a couple of sub-guides that will walk you through the entire process on both Android and iOS (follow the guide that is applicable to your mobile platform of choice)
Update your Zoom application on Android
Update your Zoom application iOS
UnJailbreak your iPhone (if applicable)
If you find yourself in this particular scenario, the only viable fix really is to un-jailbreak your device and return it to the stock RootFS using the same jailbreak tool that you used to modify it in the first place. Note: Under certain circumstances, you might be forced to do a DFU restore first before actually un-jailbreaking. If you’re looking for specific instructions on how to do this, follow the steps outlined in this article on un-jailbreaking your iPhone. In case this method is not applicable as you’re not experiencing the ‘Playback Error’ on an iOS device or your iOS device is not jailbroken, move down to the next potential fix below.
Unroot your Android device (if applicable)
If you’re technical and you want to do this yourself, we’ve created a step-by-step article that will walk you through the process of un-rooting an Android device.
