Investigating a server issue
In the event you confirm that the issue is not widespread, move down to the next potential fix for instructions on fixing various local problems that might spawn the Error Code 7031.
Steaming from .ca domain
As it turns out, some US affected users have discovered that in their case, the 7031 streaming error only occurs when they attempt to steam content from https://www.primevideo.com/. However, when attempting to stream from https://www.primevideo.com/, the same error code doesn’t occur and they are able to stream content normally. In case you were encountering this issue with the .com domain, switch to .ca and see if the problem persists. if you still end up seeing the Error Code 7031, move down to the next potential fix below.
Using Chrome (if applicable)
Considering the fact that they’re mostly focusing on making the experience as seamless as possible on smart TVs and browsers with the most market share, don’t expect a resolution soon in case you are using Vivaldi or a similar browser. In case the same problem is persisting or you were already using Chrome, move down to the next potential fix below.
Disabling ‘Do Not Track’ Request in Chrome (if applicable)
If this scenario is applicable and you are encountering the Error Code 7031 on Chrome, follow the instructions below to ensure that the Send a “Do Not Track” request with your browsing traffic is disabled. Here’s what you need to do: In case you’re still seeing the same Send a “Do Not Track” request with your browsing traffic error, move down to the next potential fix below.
Enabling Two-Step Verification (if applicable)
In case the same problem is still occurring or this method was not applicable, move down to the next potential fix below.
Using a VPN client
In case you are looking for a set of step-by-step instructions that will show you how to install a VPN client on a desktop PC, follow the guide below on installing Hide.me VPN: In case the same problem is still occurring, move down to the next potential fix below.
