What Causes Apex Legends to Crash?
We investigated the problem after it was brought to our attention by numerous users and devised a set of solutions that solved the issue for most of the users. Also, we looked into the reasons due to which this problem was being triggered and they are listed below.
Easy Anti-Cheat Service: Most online games use the Easy AntiCheat Service to prevent players from using hacks or modifications to the game. The service scans the computer for any running applications and if a suspicious application is running the game does not launch. Also, if the Easy AntiCheat Service is corrupted or damaged the game does not launch because it requires verification from the service.Missing Files: In some cases, certain files of the game can go missing or corrupt. The game requires all of its files to be present and intact even if one file is missing or has gone corrupt the game might face issues during the launching process.Graphics Card Drivers: If the graphics card drivers installed on the system are old or have not been updated it can cause issues with the game. The game was released quite recently and is known to cause issues with older graphics cards and drivers.Overclock: In some cases, if the graphics card is running at a frequency greater than the factory settings for the base clock frequency the game might face issues with the launching process. Overclocking may cause temperature spikes and in some cases, the process can even interfere with certain elements of the game.Missing/Corrupted System Files: If important Windows files are missing or have been corrupted the game will not launch properly and crash during the process. The game requires all of the necessary system files to be present to function correctly.
Now that you have a basic understanding of the nature of the problem we will move on towards the solutions. It is recommended for you to implement these solutions in the specific order they are presented in.
Pre-requisite: Checking System Requirements
Before we start our troubleshooting process, you should make sure that your PC meets the minimum requirements meant for the game. Even though the game will run on the minimum requirements, we recommend that you have the recommended requirements. Here are the minimum requirements: Here are the recommended requirements:
Solution 1: Repairing Easy AntiCheat Service
If the Easy AntiCheat Service is corrupted or damaged the game does not launch because it requires verification from the service. Therefore, in this step, we are going to repair the service. For that:
Solution 2: Verifying Game Files
In some cases, certain files of the game can go missing or corrupt. The game requires all of its files to be present and intact even if one file is missing or has gone corrupt the game might face issues during the launching process. Therefore, in this step, we are going to verify all the game files through the origin client.
Solution 3: SFC Scan
An “SFC Scan” scans all the system files and looks for any corrupt or missing files. If there it finds any corrupt or missing ones it automatically replaces them with functional ones. Therefore, in this step, we are going to conduct an SFC scan. For that.
Solution 4: Disabling Overclocking
In some cases, if the graphics card is running at a frequency greater than the factory settings for the base clock frequency the game might face issues with the launching process. Overclocking may cause temperature spikes and in some cases, the process can even interfere with certain elements of the game. Therefore, it is recommended that you remove the overclock from your graphics card and make sure that it is running at the factory “Base Clock Frequency” and “Memory Clock Frequency“.
Solution 5: Updating Graphics Card Drivers
If the graphics card drivers installed on the system are old or have not been updated it can cause issues with the game. Therefore, in this step, we are going to be updating the graphics card drivers to the latest version provided by the developer. For that
For Nvidia Users:
For AMD Users:
Solution 6: Linking New Steam Account
The very first step in our troubleshooting process is linking a different Steam account with the game. We came across numerous instances where the current Steam account seemed to be not working properly and when a user linked a newer account; the ‘not loading’ problem solved. Make sure that you have a spare email address on hand so we can easily create the Steam account. https://accounts.respawn.com/steam_login.php?securityToken
Solution 7: Making New Game Account
Another thing to try before we indulge in more technical solutions is creating a new game account on Apex Legends and running it from there. According to numerous reports from our users, we found out that the game account also sometimes got corrupt due to which the user was not able to launch the game in any way. In the backend, the required information is not being fetched in your game’s account configuration. The issue also leaves a trail on ‘Cloud’ accounts which automatically fetch data of the user from cloud storage. If due to some reason, the cloud is not able to connect with the servers, your game appears to be stuck. For tackling both cases, make sure that you ‘disable’ cloud account and if you don’t have a cloud account, try creating a new one and see if it works.
Solution 8: Resetting Network Cache and Configurations
Everything that connects to the internet uses network cache and its configurations to operate properly. If your network configurations and cache are somehow corrupt or have bad data, you will experience numerous problems including not being able to load Facebook images. What we can do here is resetting the network settings and cache and see if this works. We will also be resetting your DHCP settings. Note: This will erase all the custom settings which you have set manually.
Solution 9: Resetting Network
If the above-mentioned steps don’t work and you are still unable to load Apex Legends successfully, we will troubleshoot your network. There are numerous instances where because of bad configurations of your router, the information will not be transmitted properly. There might also be the case where the internet is working on other devices but not in the game itself. This might be true because of some corrupt configurations in your router. Here, we will reset your router and see if this fixes the problem. Make sure that you have the necessary credentials at hand so you can configure the router again according to your ISP guidelines.
Solution 10: Setting Google’s DNS
If none of the above methods work and you are still unable to load Apex Legends, we will try changing your DNS server. Domain Name Servers are used a little in the game. However, if they are completely unreachable, the game will not load and will get stuck on the loading screen. Furthermore, you might also notice frequent latency spikes as well. Once we change your DNS, the changes will be reflected in other applications as well. If this doesn’t work out for you and you are still unable to load the game, you can easily revert the changes which we just made.
Solution 11: Reinstalling Origin
Origin is the game distributor of Apex Legends. It is a client similar to Steam and allows publishes to list their game in the game manager so users can easily download it and play on the go. Even though it is rare, we came across numerous instances where because of corrupt Origin, Apex Legends was not loading. In this article, we will copy the Apex Legends file first from the directory, reinstall Origin and paste it back. This way the client will be reinstalled without you having to reinstall the game as well which we just did earlier on. Tip: Also keep an eye out for official Origin/Apex Legends feedback on the matter. Sometimes this is a server problem and is usually fixed after a while automatically.
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