Despite efforts by the developers and Steam, there are still some abundant issues which occur from time to time. One of these issues is where the servers go into a not responsive state. This is a common issue and mostly, can be fixed in a short span of time. In this article, we will go through all the causes which might cause this issue and look at the solution to solve it.
What causes Ark: Survival Evolved Server not to Respond?
We created servers under different conditions on our test computers and came up with several different reasons why the server goes into a not responsive state. We also analyzed several different user cases. Here are some of the reasons listed below: Before we move on to the implementation of the solutions, make sure that you are logged in as an administrator on your account. Furthermore, you should also have an active and open internet connection on your computer without any firewalls or proxy servers involved. Make sure to have your credentials at hand.
Solution 1: Waiting for Mods to Load
If you are using a heavily modded server, chances are that your server will take a lot of time to load properly to the fullest. Using mods in the game are different than implementing mods in your server. When you implement mods in your server, whoever connects to that server will see the modded experience. Hence you should wait for the game to load entirely. If you see the not-responding scenario where the window of the game blurs out to be whitish, you shouldn’t press any key or any application. Just let the game be and wait the issue out. Mods are usually loaded in 4-5 minutes in the server.
Solution 2: Disabling Antivirus Software
Since servers demand different requirements as of normal games, there are some instances where Antivirus software limit their permissions and usage of resources. They might flag the application as a threat, thus marking a ‘false positive’. This usually means that a normal application is flagged unnecessarily. You should temporarily disable all antivirus software running on your computer. You can check our article on How to turn your Antivirus off. If the game doesn’t go into a not-responding case after the Antivirus software was disabled, consider adding an exception. If you cannot add an exception in your Antivirus of Hearthstone, you can go ahead and search for other antivirus alternatives and uninstall the current one.
Solution 3: Verifying Integrity of Game Files
Like mentioned earlier in the causes, there are several different cases where Ark might be corrupt or have some of its files missing. This is a very common scenario and mostly occurs when the game is shifted manually from another directory or the client was closed unexpectedly during an update. This solution, we will open the Steam client, navigate to Ark, and check if the installation files are in a correct state.
Solution 4: Setting Google’s DNS
Ark Survival usually has all the networking defaults saved in the game internally. But it still uses the DNS services on your computer to get operations done. DNS systems usually resolve names of websites when requested. There are several cases where the default DNS server on your computer might refuse to connect. So in this solution, we will navigate to your network settings and set Google’s DNS. If this fixes the issue, you will know what was wrong. Otherwise, you can always revert the changes.
Solution 5: Forwarding Additional Port
Usually, Steam’s ports get forwarded automatically as this is necessary in order to run the game and Steam services properly. However, there are several cases where you have to forward some additional ports yourself manually so you can easily host games like Ark Survival on their server. This solution is for advanced user who know their networking interface and how to forward ports. If you are a regular user, carry on and skip this solution.
Solution 6: Refreshing the Network Interface
Making a server on Steam for Ark Survival includes several networking modules to be working together synchronously. If any one of these modules go into an error state, you will experience several difficulties and have issues like the not-responding one. In this solution, we will open the command prompt of your computer in an elevated state and refresh your network interface so everything gets reset to default conditions. Note: Make sure that there are no other applications consuming the internet on your computer. You can check this using the resource manager inside the task manager.
Solution 7: Changing Server Port
If you are trying to join a server in Steam and are getting the ‘not responding’ prompt, it probably means that there is a problem in the connectivity. After our initial tests and reports by users, we saw a bizarre scenario where all the servers having the port ‘27015’ were experiencing similar problems in the not responding issue. In this solution, we will navigate back into the servers in Steam and change the port manually. Note: Make sure that you are entering the correct IP Address.
Fix: ARK Unable to Query Server Info for InviteLost Ark Cannot Connect to the Server? Try these FixesLost Ark Not Launching on PC? Try These FixesFix: ARK Fatal Error
