The user encounters the black screen (for few seconds till the OSD fades out) when he tries to adjust the volume while playing a game (or using a full-screen application) in HDR mode. The issue is not limited to a particular make and model of the system/GPU manufacturer. Before moving on with the solutions, check if replacing the display cable with an HDR-compatible HDMI solves the problem. Moreover, check if clean booting the system or temporarily disabling the Antivirus of your system resolves the issue. Also, make sure that the electrical equipment is properly grounded and no electromagnetic interference (from your phone or other devices) is causing the issue. Last but not least, disconnect your system from the Wi-Fi/ethernet and check if the black screen issue is resolved. If so, then reconnect the network and check if the issue remains solved.
Solution 1: Update Windows, Game Bar, and Drivers to the Latest build
Microsoft and its 3rd party vendors keep updating their products (Windows and its drivers) to pace with the latest technological advancements and patch reported bugs like the one causing the issue. In this context, updating Windows, Game Bar, and drivers of your system to the latest build may solve the problem.
Solution 2: Disable Full-Screen Optimization for the Game/Application
Windows uses the Full-Screen Optimization feature to enhance the user experience in a game/application that is being used in the Full-Screen mode. But this feature may hinder the operation of HDR and thus cause the issue at hand. In this scenario, disabling the Full-Screen Optimization for the game/application may solve the problem. If the issue is still there, check if playing the games in windowed or borderless mode (you can try a 3rd party application to launch the game in the windowed or borderless mode if the game does not support the said modes) resolves the issue.
Solution 3: Disable the In-Game Overlay
You may encounter the issue at hand if different overlays trying to occupy the HDR display (i.e., game overlay and Windows overlay). In this context, disabling the game overlay may solve the problem. For elucidation, we will discuss the process for the NVIDIA GeForce Experience If that did not do the trick, check if disabling the HDR in the game settings and then reenabling it solves the issue.
Solution 4: Enable the Mouse’s Trail Feature
The HDR issue happens only when any of the Windows overlay overtakes the screen and causes the screen to move out of the HDR mode. In this context, enabling the trail of your system’s mouse may solve the problem as it will ensure that the screen stays in the HDR mode when any of the Windows overlay takes place. The instructions mentioned below may vary from user to user.
Solution 5: Enable Performance Overlay in the Game Bar
The issue is caused by Windows overlay (many gamers called volume OSD, Windows notifications, etc. as the Windows overlay). The Windows overlay may stop causing the issue if the Performance Overlay of the Game Bar is enabled (as it will overwrite any attempts by Windows overlay to take the screen out of the HDR mode).
Solution 6: Set the Refresh Rate of Your Display
You may encounter the current HDR issue if the refresh rates in the Windows Settings and your graphics control panel (e.g., Nvidia Control Panel) are not the same. In this context, changing the refresh rates in Windows and the graphics control panel may solve the problem. For elucidation, we will discuss the process for Nvidia Control Panel. Before moving on check at what refresh rate (yes, some games can be configured to be launched at a particular refresh rate) you are launching the game (if the issue is with a particular game only)
Solution 7: Enable DSR Factors in the Nvidia Control Panel
If the issue is still there, then you can enable the DSR (Dynamic Super Resolution) Factors feature in Nvidia Control Panel to get rid of the black screen issue. But keep in mind that DSR Factors may cause a performance impact on your system/graphics.
Solution 8: Use the OEM Software
If none of the solutions has worked for you, then using the OEM software like AL Suite by Asus or Logitech Gaming Software may solve the problem.
Using the AL Suite
Using the Logitech Gaming Software
Solution 9: Reinstall the Graphics Driver
You may encounter the current black screen issue if the graphics driver of your system is corrupt. In this case, reinstalling the graphics driver may solve the problem. If the issue is still there, then disable the Windows notifications and use the volume control on the speaker (if possible) to rule out any disturbance by the Windows overlay (till the issue is resolved). If you are using more than one monitor, then check if selecting your non-gaming display as the primary display solves the problem. If you do not want to take that route, then either you may have to disable HDR in the Windows Settings or perform a clean installation of Windows.
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