Play Station officials have acknowledged the error message on their official Twitter handle and even responded with some tips which do not seem to work properly. Here we have gone through all the workarounds you can perform on your system to fix the issue at hand.
What causes PS4 Error SU-42481-9?
Users experience the error code SU-42481-9 when their play station goes into an error state when trying to either connect to the PSN network or when updating the system. Here are few of the culprits which might prompt this issue:
Corrupt temporary files: There are cases where the PS4 has corrupt temporary files which prevent it from updating properly.Bad updating files: It is possible that the files meant to be installed through the update are corrupt and cannot be installed properly.
Before we move on with the solutions, make sure that you have your PSN credentials at hand. You might need to re-enter them when prompted. Also, remove all disks from the console before proceeding.
Solution 1: Power Cycling your PS4
Play stations are known to go into error states since quite a long time. However, this can be fixed easily by power cycling the console. Power cycling is the act of completely shutting down your device and making sure all the power is drained. This forces the console to recreate all the configurations before starting up.
Solution 2: Updating through Safe Mode
If power cycling doesn’t work and you still receive the error code, we can try updating the console properly through safe mode. PS4 has a safe mode through which you can perform basic operations to fix unexpected issues and error codes. When we update the PS4 through the safe mode, it might take a while so make sure that you are patient and don’t cancel the process at any stage.
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