Although this message is indicative of an issue regarding the communication between the DirecTV receiver and the satellite dish, there are several underlying causes that might produce this error code. Here’s a list of potential scenarios that might cause this problem: Now that you are aware of every potential cause of this issue, here’s a list of viable fixes that other affected users have confirmed to be effective in resolving the 711 DirecTV error in their case.
1. Check for an Outage period
Before you move on to mode advanced troubleshooting strategies, you should start by taking a look outside. The 711 DirecTV error code is often associated with an Outage period caused by bad weather in your area. The connection between the dish and satellite might be temporarily lost due to severe weather, or AT&T might be dealing with a bigger technical issue that affects DirecTV users in your area. If you suspect that AT&T is currently dealing with an outage period, you should start by checking the DirecTV listing on DownDetector and Is It Down Right Now If you find evidence of an outage period that is affecting DirecTV, all you can do is wait for the issue to be resolved by qualified technicians. On the other hand, if you find no evidence of this problem being caused by an outdated period, move down to the next potential fix below.
2. Check Receiver to Satellite connection
If you’ve previously ensured that the issue is not being caused by a case of bad weather or outage period, the next thing you should do is ensure that the receiver is properly connected to your satellite dish. When it comes to doing this, there are a few instructions you need to follow to ensure that the receiver connections & satellite dish connections are unhindered: If you made every essential verification and everything checks out but you’re still seeing the 771, move down to the next potential fix below.
3. Send a Response signal to the dish
If the methods above we’re not effective in your case and you’ve made all the necessary checks to ensure that the problem is not related to a connection issue or bad weather conditions, the next thing you should do is troubleshoot against a firmware issue. According to some issues that we’re dealing with the same kind of issue, pressing on the channel up button twice and then pressing on the channel down button twice will send a response signal to the dish and this might sometimes resolve the issue. If the screen flashed a few times before the problem goes away, the fix has been successful. In case nothing changes when you press these buttons, continue down to the next potential fix below.
4. Relocate the satellite dish
If none of the potential fixes above have proven to be effective in your case and you’re not dealing with a hardware-related issue, chances are the issue is occurring due to a non-ideal location of the satellite dish. Most commonly, something is blocking the connection of the dish with the satellite – Check if a tree or other object might be interfering with the connection. If you find this scenario to be applicable, the only viable option is to get in touch with a DirecTV support agent and ask for a tech to come out and relocate the dish. Important: Under no circumstances should you climb on your roof and do these modifications yourself. DirecTV tech agents follow a series of safety rules and used specialized equipment to re-calibrate the satellite after the location is changed. To get in touch with an official support representative from DirecTV, you can either call this number 800.531.5000 or you can open a chatbox by accessing the contact page.
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