For PC/Web Version:
Solution 1: Clear Browsing Data
The DirecTV error you are facing could be the result of a corrupted cache of your browser. Moreover, corrupt cookies can also cause the current error message. In that case, clearing your browser’s data (especially cache, cookies, and history) may solve the problem. We will discuss the process for Chrome, you may follow instructions as per your browser.
Solution 2: Use Another Browser
The DirecTV system error could be caused by a temporary bug in the browser you are using. Even though we cleared the cache and cookies, there are still cases where some leftover information is still stored in the browser. In that case, using another browser to access DirecTV may solve the problem.
For Mobile Version:
Solution 1: Update the DirecTV App
Outdated apps can bring a lot of user issues. If you are using an outdated app of DirecTV, then that could be the root cause of DirecTV system error. In that case, updating your app may solve the problem. We will discuss the process for Android app, you may follow the instructions as per your operating system.
Solution 2: Uninstall and Reinstall the DirecTV App
The corrupt installation of the DirecTV app can cause many issues including the current DirecTV error. In that case, uninstalling and reinstalling it may solve the problem. We will discuss the process for Android, you may follow instructions as per your platform and app.
Solutions for All Platforms and Devices
Solution 1: Use a VPN
If you have traveled away from your primary location and trying to use the DirecTV in the new place e.g. you are living in the US and visit Canada, there you try to use DirecTV, then you may encounter the error under discussion. In that case, using a VPN to change your location to your primary location may solve the problem.
Solution 2: Remove Adblocking Apps and Add-ons/Extensions
DirecTV has its share of issues with adblocking apps and add-ons/extensions. If you are using any of these, then they can be the root cause of current DirecTV error. In that case, removing these apps or add-ons/extensions may solve the problem. We will discuss the process for Chrome, you may follow the instructions as per your platform and app.
Solution 3: Change Your Password with Just Using Letters and Numbers (No Symbols)
If you are trying to use a password with symbols in the DirecTV app or open a website like MSNBC, then you may encounter the error under discussion. You can log-in DirecTV website with a password having symbols but not with the app/related websites. In that case, changing your password (just having letters and numbers without any symbols) may solve the problem. It is preferred to perform the following steps on a Desktop/laptop system.
Solution 4: Use AT&T ID
If you are trying to use your AT&T access ID (which you think is the same as the login credentials to log in the site), then that could be the root cause of the issue. Your AT&T access ID is not the same as login credentials to log in to the AT&T/DirecTV website. In that case, you can solve the issue either by using the AT&T access ID or change it to match your login credentials to the site. It is preferred to perform that steps on a desktop/laptop system.
Solution 5: Use the Same Account on Different Devices in the Same Network
If you have set up different AT&T/DirecTV accounts for different platforms and are trying to use them in the same network, then you may encounter the DirecTV system error. In that case, you can solve the issue either by using a single account for all the devices or changing the network of the device which has a different account for AT&T/DirecTV. If you are still having issues, then another option could be to call the support helpline. Just keep your proof of purchase with you when calling and your problem may get solved on the same day.
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