The Epson error 0x97 happens because of an internal hardware issue. There are quite a few Epson models that are known to have this hardware issue where their motherboard will fail all of sudden. There aren’t many things that you can do once you’re facing a hardware issue and at most, you can try to clean the print head nozzles. There are some workarounds for the problem but as you might have already guessed, there isn’t a permanent solution except for repairing or getting a replacement. Try the methods given below to troubleshoot and solve the problem but if nothing works then your last choice would be to try the last method.
1. Unplug and Plug-in
The steps given below require some technical knowledge of how to open and use your printer. If you aren’t sure then refer to the manual that came with your printer because the steps vary from model to model.
2. Power-cycling the Printer
This method is a variation of the first method. So if that didn’t work then try this method to confirm if the error is caused by the internal hardware failure or not. Now check if the error code is still shown on the printer.
3. Wet Tissue
In some cases, the error code might be displayed because of waste ink around the head sprayer. Cleaning that waste ink with wet tissue sometimes solves the problem. Follow the steps given below to perform the cleanup procedure. Note: This method requires a bit of technical knowledge and might not be suited for everyone. If you aren’t sure then ask an expert and take help from the manual that came with the printer. Now remove the tissue and close everything. Turn on the printer and check if the problem is still there. Repeat this method 3 times if it doesn’t work the first time.
4. Customer Support
If none of these methods shown above helped you at all, then it’s highly likely that it’s a hardware failure. There is nothing that you can do to fix the printer now without taking the risk of permanently damaging your printer if you want to ignore that warning and still continue you can try some of the steps in this article (here). If you don’t want to continue with the steps you can contact customer support and they will guide you further. If you have your warranty then Epson should replace your printer with a new one within a few days.
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