What is causing the ERR_BAD_SSL_CLIENT_AUTH_CERT error?
We investigated this particular issue by looking at various user reports and the repair strategies that some affected users deployed to resolve the issue. We also managed to recreate the error on one of our testing machines. Based on what we were able to gather, there are several common scenarios that are known to trigger this particular error message: In the event that you’re struggling to resolve the same error message, this article will provide you with a collection of verified troubleshooting steps. Down below, you’ll find a collection of methods that other users in a similar situation have used to get the issue resolved. To maximize the efficiency, consider following the methods below in the order that they are presented. You should eventually stumble upon a method that is effective in fixing the problem for your particular scenario.
Method 1: Setting the correct time and date (if applicable)
A common reason why Windows users will get the ERR_BAD_SSL_CLIENT_AUTH_CERT is that the local machine’s time & date is out of sync. This is even more likely if you notice that the same websites are refusing to load up with different browsers. Several users encountering the same error message have reported that the issue was resolved entirely after they updated the time & date on their system. Here’s a quick guide on how to make sure that your time & date is configured correctly: If you’re still encountering the ERR_BAD_SSL_CLIENT_AUTH_CERT error, move down to the next method below.
Method 2: Applying every pending Windows update
As it turns out, the issue can also occur if you’re running Google Chrome on a severely outdated machine. A couple of users encountering the same error have reported that the issue was resolved automatically as soon as they installed every pending Windows update. Some users are speculating that the ERR_BAD_SSL_CLIENT_AUTH_CERT error appears on outdated Windows versions because Chrome believes that the machine is at risk, so it doesn’t accept the security certificate from going through. Here’s a quick guide on making sure that you’re machine has the latest security updates installed: If you’re still encountering the ERR_BAD_SSL_CLIENT_AUTH_CERT error, move down to the next method below.
Method 3: Updating Chrome to the latest version
Google Chrome has suffered from a number of bugs that had something to do with SSL certificates. One of the most recent ones resulted in a lot of Windows 7 users being unable to access any Google related services. The thing is, Google is always quick in patching these things as soon as they are reported. But in order to make use of the fix, you’ll need to ensure that Google Chrome is updated to the latest version. To do this, follow the steps below: If you’re still encountering the ERR_BAD_SSL_CLIENT_AUTH_CERT error, move down to the next method below.
Method 4: Disabling SSL / TLS protocol filtering from 3rd party AV settings (if applicable)
As some users have reported, there are several 3rd party security applications that will conflict with Google Chrome’s own security features. To be specific, any AV or firewall that does any SSL/TLS protocol filtering has the potential of causing false-positives on Google Chrome. Nod32 Antivirus, Avira and McAfee are among the most mentioned security suites known to cause this particular problem. Several users encountering the “ERR_BAD_SSL_CLIENT_AUTH_CERT” error have reported that in their case, the issue was resolved as soon as they disabled SSL/TLS protocol filtering from their AV settings. If you think this scenario is applicable to your situation, open your Antivirus settings, go to the Advanced menu and see if you can find a setting similar to SSL/TLS filtering. If you do, make sure that SSL/TLS protocol is disabled. Keep in mind that the exact steps of doing this are specific to the 3rd party antivirus that you’re using. On Nod32 Antivirus, you can do this by going to Setup > Advanced Setup > Web and Email > SSL/TSL. Note: If you can’t find the equivalent steps with the 3rd party antivirus/firewall that you’re using, search online for specific steps according to the software that you’re using. If you don’t manage to find an equivalent option but you still suspect that your AV is causing the conflict, another solution would be to uninstall the 3rd party security option completely from your system. Once the 3rd party suite is removed, Windows Defender will automatically kick into action and become your main security solution. You can follow this article (here) to ensure that you uninstall your 3rd party antivirus completely from your system – this guide also ensure that you don’t leave behind any leftover files that might still cause the conflict. Once the AV is removed, restart your computer and see if the conflict has been resolved. If you’re still seeing the “ERR_BAD_SSL_CLIENT_AUTH_CERT” error when trying to visit certain web pages, move down to the next method below.
Method 5: Clearing browser data
Several users have managed to get rid of the error by clearing all browsing data. This particular fix is often reported to be effective in those situations where only one website is exhibiting the”ERR_BAD_SSL_CLIENT_AUTH_CERT” error. Although clearing all browser data has the chance of getting the issue resolved, keep in mind that you will lose all previously saved passwords, history, and locally saved bookmarks. If you decide to go through with it, here’s what you need to do:
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