However, quite recently a lot of reports have been coming in of users who are unable to play the game and the error message “error retrieving anthem live service data” pops up on the screen while users try to login to the game. In this article, we will inform you about some of the reasons due to which this error can be triggered and provide you with viable solutions in order to ensure complete eradication of the problem.
What Prevents the game from Retrieving Live Service Data?
The cause of the problem is not specific and it can occur due to a number of reasons: Now that you have a basic understanding of the nature of the problem we will be moving on towards the solutions.
Solution 1: Granting Access in Firewall.
If you are trying to play the game on a PC it is possible that the Windows Firewall might be preventing it from making contact with the servers. This can cause the game to be stuck on the loading screen or trigger this error. In this step, we are going to be making sure that the game has access through the firewall. For that:
Solution 2: Updating the Game.
In most cases, the error was reportedly caused due to a bug in the server database. EA tried to fix this issue in their latest updates. Therefore, it is advised to update the game to the latest version. This might fix this issue as in the updates the developers try to fix the issues that are reported by the community and this connection error was reported by many users.
Solution 3: Changing Language.
In some cases, the glitch was fixed by changing the game language. Once you change the game language it will begin to download an additional file of approximately 700 Mbs. After the file finishes to download the file will be installed to the game and the language will change. This might fix the issue and allow you to login to the server database. Note: If these steps do not solve the problem for you it is most likely a problem with the game’s servers. You can try to contact the customer care in order to have them fix it for you.
Fix: Retrieving Data ‘Wait a Few Seconds and Try to Cut or Copy Again’SOLVED: Error Retrieving Information From Server DF-PPA-10How to Fix Anthem Infinite Loading Screen Problem?BioWare Officially Pulls the Plug on Anthem
