The Most Common Issue
Users who downloaded the game weren’t able to play at all since this infamous message “Failed to get player information from the server” kept appearing all the time. This isn’t an isolated incident since a lot of people tried to play the game but kept receiving the same issue. The error usually pops up after they have already installed the game, signed up for it but as soon as they try to play, it shows up. It was quite frustrating since most of your friends probably played it and you weren’t able to. Let’s look at some possible solutions.
Solution 1: The Most Common Fix
A lot of users kept receiving this error message and it was only a matter of time before someone found a successful solution which worked for them immediately.
Solution 2: Reopen the Game
This simple solution actually worked for some people and it’s worth giving it a shot. Close the game entirely and wait for a couple of minutes or even half an hour before reopening it. This fix is not permanent but it may help you start playing.
Solution 3: Official Response from Niantic
Players who were frustrated by this issue reported it to Niantic and they responded with an auto-generated email which was probably sent to everyone who had the same issue. Unlike other auto-generated emails which include the basic fixes such as reopening the game and checking your Internet connection, this one actually worked for some folks. Android devices:
iOS devices:
Solution 4: Wait for the Servers to Go Back to Normal
Sometimes it’s Niantic’s fault as their servers experience high traffic. If the issue is server-related, there is not much you can do besides hoping they will become more stable after a while. You can try looking for some websites which offer 24/7 updates on whether the Pokémon GO servers have gone back to normal.
Solution 5: Your Account Might Have Been Banned
Niantic has notified its users regarding some of the things you shouldn’t do while playing Pokémon GO such as GPS spoofing or faking your location in order to download the game before it came out in your respective Play Store or App Store. There are some things you can do to avoid the ban. Permanent and Soft Ban IP Ban Device Ban
Fix: Nexus Mod Manager Could not Get Version Information From the Update ServerFix: Windows Media Player ‘Server Execution Failed’SOLVED: Error Retrieving Information From Server DF-PPA-10Fix: Launcher Error “Failed to Get the Process Path” MultiVersus
