The affected user gets the error message with the Twitch logo when he tries to watch a stream. For some users, this issue is intermittent whereas for other users this issue is a continuous one. In some cases, it only affects channels whereas in other cases, videos, clips, and chats are also affected. This is not a browser-specific issue i.e. the users faced the error on Chrome, Firefox or Safari, etc. Also, the affected user encountered it on Windows PC, Macs, and mobile applications. Before proceeding with the solutions, make sure if the Twitch servers are up and running. You can use the Twitter handle of Twitch support or Down Detector website to check for the server status. Also, make sure that you are using an updated version of the browser or Twitch application. Moreover, if you are encountering the issue on the web version of Twitch, try the Twitch mobile application or vice versa. If the issue is related to the Web-based Twitch Application then follow Solution 1-4, and for Mobile (5-6).
Solution 1: Perform Hard Refresh of the Web Page
The problem you are facing could be the result of a temporary glitch caused by the browser’s cache. You can bypass the cache of the browser by performing the hard refresh of the website, which will update the cache as well.
Solution 2: Enable DNS Over HTTPS Option (Firefox only)
DNS-over-HTTPS (DoH) sends the domain name you queried to a DoH-compatible DNS server using an encrypted HTTPS connection (not simply the plain text as used by the DNS server of your system). This prevents third-parties/applications from seeing what websites you are trying to access. The issue you are encountering could be the result of a DNS issue. In this context, enabling the DNS-over-HTTPS (DoH) may solve the problem.
Solution 3: Disable the Browser Extensions
Extensions are used to add extra functionality to your browser. You may get the error at hand due to a browser extension, especially, if you are using an extension that is interfering with the operation of Twitch. This can be particularly more important after an update in Twitch’s backend code, which can break the operation of the extension. In this context, disabling the problematic extension may solve the problem. For illustration, we will discuss the process for Chrome.
Solution 4: Reinstall The Browser
If nothing has worked for you, then the installation of the browser has corrupted and is causing the issue. In this case, uninstalling and then reinstalling the browser may solve the problem. For illustration, we will discuss the process for Mozilla Firefox.
Solution 5: Change Your Presence to Invisible and then Back Online
If you are facing the issue with the mobile application of Twitch, then it could be the result of a temporary software/communication glitch. To clear the glitch, you should go offline in the application and then back online.
Solution 6: Reinstall the Twitch Application
If changing the presence has not helped you, then the issue may have been caused by the corrupt installation of the mobile application. In this context, uninstalling and then reinstalling the application may solve the problem. If nothing has worked for you, then you can use MultiTwitch to watch Twitch streams until the problem is sorted.
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