What Causes HBO GO to not work?
Upon receiving numerous reports from users, we investigated this particular issue and scribbled up a guide that solved the issue for most of the users. Also, we have put together a list of reasons due to which the error is triggered and they are listed as follows: Before checking any methods below, make sure that HBO GO servers are not down by checking it on “DownDetector“. Now that you know which things can cause the problem for the HBO GO to not work, we will move on towards the methods for solving this problem.
Method 1: Updating Smart TV
People using HBO GO on smart TV should always keep their software up to date. Because most of the time if the TV software is outdated, it will cause some bugs like the HBO GO application screen stuck. To fix this in your smart TV, you need to go to settings and update your software by following the steps below:
Method 2: Checking Browser Plugins and Extensions (PC’s)
Most of the browser users are unable to play any video from HBO GO due to some plugins and extensions blocking the site or video player. Flash player plugin has an option for blocking sites and some extensions like AdBlock can block few sites due to Ads. We will be checking Flash player plugin and disabling extensions by following the steps below:
Method 3: Clearing Data of HBO GO Application (Android)
The developers fix most of the application bugs and issues in new updates. But sometimes the data stored on your phone for HBO GO application can be the reason for not working. The application saves the user data into the device which may get corrupt or broken; so clearing the application cache data in settings may solve the problem. To do that, follow the steps below:
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