What causes the Hi-Rez Studios Authenticate and Update Service error?
After investigating the issue and looking at various user reports, we discovered a couple of scenarios that might trigger this type of error:
HiRez Authentication Service is glitched – Most of the time, this error occurs because the game application is not able to start the service. This can be fixed by uninstalling the HiRezService and reinstalling it via the application folder.The HiRez Authentication Service needs to be started manually – This typically happens during the installation phase of the game. In this case, the HiRezService needs to be started from the Services screen.The HiRez Authentication is prevented from running by 3rd party security suite – Certain security suites (Bullguard is the most reported one) will be overprotective with your system and prevent the HiRezService from communicating with the game server.
How to fix the Hi-Rez Studios Authenticate and Update Service error
If you’re struggling to resolve a game error related to the Hi-Rez Studios Authenticate and Update Service, this article will provide you with a collection of troubleshooting steps. Down below you have a list of methods that other users in a similar situation have used to either resolve or circumvent the issue. For the best results, start with the first method and work your way down following every set of steps until you encounter a fix that enables you to resolve the Hi-Rez Studios Authenticate and Update Service error. Let’s begin!
Method 1: Reinstall the HiRezService from the game folder
If you get this error when trying to run the Pre-Req application that is used to launch Smite or Paladin, there’s a high chance that the issue is related to a fairly common glitch that causes the HiRezService to malfunction. In this case, the solution is to uninstall the HiRezService and then reinstall it from the game application folder. Here’s a quick guide on how to do this: If this method was not effective or you’re getting the error when trying to install the game, move down to the next method below.
Method 2: Manually starting the Hi-Rez Studios Authenticate and Update service
If the Hi-Rez Studios Authenticate and Update error is preventing you from installing the game altogether, you might be able to circumvent the issue by starting the service manually. Other users encountering a similar issue have managed to get it resolved by using the Services screen to force the service to start manually. Here’s a quick guide on doing this: If you’re still encountering the same error, continue down with the next method below.
Method 3: Prevent any antivirus interference
Some users have reached to the bottom of the problem after discovering that the HirezService.exe service was prevented from running by Bullguard or a similar antivirus or firewall suite. If you’re using any third-party security suite (Windows Defender doesn’t count), try uninstalling the firewall antivirus or disabling firewall and see if the error is resolved. Here’s a quick guide on how to do this: Note: Keep in mind that disabling the real-time protection of the security suite will not make any difference since the current rules will remain firmly in place. If the error is still showing up, continue down with the next method below.
Method 4: Reinstall the game application
Another way to force the re-installation of the Hi-Rez Studios Authenticate and Update Service is to reinstall the game completely along with all associated components. Other users in a similar situation have reported that the error was resolved after reinstalled the game along with all related components. Here’s a quick guide on how to do this:
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