After investigating this particular issue extensively, it turns out that there are several different underlying causes that might end up triggering this error code when initiating a printing job on an HP printer. Here’s a list of the most likely culprits: Now that you are familiar with every potential culprit that is known to cause this issue, here’s a list of verified fixes that other affected users have successfully used to fix the 0XD8077900 error code:
1. Disable IPv6
If your printer is connected to the computer giving the printing instructions over the internet, chances are you’re seeing this error due to a network inconsistency facilitated by IPv6. This is even more likely if the computer giving the instructions is running on Windows 10. Several affected users dealing with the same kind of issue have confirmed that they finally managed to fix the issue by accessing the Advanced Network settings related to the active home/work network and disabling IPv6. Note: Disabling IPv6 might interfere with certain applications that run exclusively on this newer protocol, so consider only making this change temporarily (only until you manage to complete your printing queue). If you haven’t tried resolving the 0XD8077900 error by turning off IPv6, follow the instructions below to learn how to do so: If you’re still seeing the same 0XD8077900 error code when you attempt to print something with your HP 5xxx model, move down to the next potential fix below.
2. Reset your printer
If you used the method above to ensure that the problem is not being caused by a badly maintained IPv6 connection, chances are this problem is occurring due to a glitch with your printer. In this case, you should do is reset the entire printing mechanism – The procedure of doing so is pretty much universal and will be applicable to any HP printer model you might be using (LaserJet, OfficeJet, DeskJet, Envy or All-in-One). NOTE: This operation will not expose you to the risk of damaging your printing device. It’s really the equivalent of doing a factory reset on other devices. If the problem is related to a firmware glitch, the procedure below should be able to resolve it swiftly. Follow the instructions below to successfully reset your HP printer device: In case you are still seeing the same error code 0XD8077900 after the print job fails, move down to the next potential fix below.
3. Update HP Printer Firmware
According to some affected users, the KERNEL_EXEC_ST (0XD8077900) error can also appear due to the fact that your printer is using a deprecated firmware version that inhibits it from communicating with your Windows computer over the local network. Fortunately, HP regularly releases new printer versions aimed at fixing these types of bugs and glitches, so chances are the fix, in this case, is as simple as installing the latest firmware version available for your particular HP printer model. If your HP printer supports Web Services, you should be able to install the pending update directly from your printer menu: If you are experiencing the KERNEL-EXEC-ST error with an older printer error, follow the instructions below to manually download & install the latest firmware update from the HP Customer support download page:
Contact HP Support
If none of the potential fixes above have worked for you, the only thing you can do at this point is to get in contact with HP support. We found several users that went this route and reported that a tech agent successfully troubleshoots the issue for them remotely. Important: This will only work for you as long as the issue is not hardware-related. Note: According to other users who interacted with a live agent, HP support is fairly responsive as you can expect to reach a live agent without much trouble. They’ll offer support over the phone through a series of troubleshooting steps and if the problem still persists, you’ll be asked to send the device in for repairs. Here’s a quick guide on getting in touch with an HP live agent:
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