How to connect the HyperX Cloud Headset
The HyperX Cloud headset consists of several detachable parts. The audio cable is a single detachable 3.5 mm jack. The single jack provides the speaker and microphone function. The Microphone is also detachable via a 3.5 mm port on the side of the headset. There are two ways to connect the headset to your computer. The first is the use of a splitter. The splitter ‘splits’ the single audio jack into two (the headphone and microphone) components. From there, you can connect it conventionally into the respective 3.5 mm headphone and microphone ports in your computer’s audio card. The second way is by use of a USB dongle that the HyperX Cloud Headset comes with. Connecting directly to the headset, the USB dongle provides a USB soundcard that interacts with your headset. The soundcard is not much different from the normal soundcard, so it will need drivers for it to function (they usually deploy automatically when you insert the USB dongle/soundcard).
If you are experiencing a non-functional microphone, the problem might be anywhere from your computer all the way to the microphone. Some of the common reasons include, a wrongly inserted audio jack (wrong port or not fully inserted) either at the computer’s end on at the detachable microphone end. It is also likely that the microphone function has been disabled in the computer’s settings. Hardware configurations might also cause such an issue e.g. the case where the microphone switch has been flipped to the off position on the HyperX soundcard USB dongle. Below are the solutions that might work for you. Keep in mind that the problem might also be a severed cable connection or bad splitter. This might need replacement. It is advised to try the headset on another computer/phone and check if the issue persists there. If it doesn’t then your PC is likely to be the issue; with the opposite being true.
Method 1: Enable the Microphone input in the sound settings and set it as the default recording device
Usually, the soundcard microphone is usually set as the default with the internal laptop microphone being always ‘ready’. In some cases, the external/soundcard microphone might be disabled and therefore you won’t be able to use your microphone. This can also be the case if you are using the HyperX USB dongle since the dongle is detected as a soundcard. To enable your microphone:
Method 2: Flip the HyperX Cloud microphone switch to on
If you are using the HyperX Cloud USB soundcard/dongle, there is a microphone switch at the side. Make sure it is flipped to the on position.
Method 3: Change your splitter or use the USB dongle
The audio splitter might be incompatible with the headset especially if you are not using the provided splitter. You will need another splitter. It needs to have 3 black bars/segments on the jack-plug pin (the end that goes into the headset) like the one shown below:
If you think the splitter is causing the problem, you can bypass it by using the USB dongle. Make sure the 3.5 mm jacks are plugged in so you see none of the barrel. It may take some extra pressure. You might need a replacement of your cable in the case where it is broken.
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