Before moving on with the solutions, make sure you are using the official iPhone cable to transfer the data & the cable does not move/disconnect during the import process (try the cable on a different USB port). Moreover, check if your iPhone is not running out of storage & is not in battery saving mode. Also, make sure your phone does not lock (you may have to disable auto-lock) nor its screen turns off (it is better to keep the photos app running on your iPhone) during the import process. Furthermore, check if updating Windows, Microsoft Photos (update through the Microsoft Store), & iPhone to the latest build solves the issue. Additionally, make sure your iPhone and system are connected to the same Wi-Fi.
Solution 1: Disable Hardware Acceleration of Microsoft Photos
You may encounter the error at hand if Microsoft Photos is using hardware acceleration to pace up things but this can lead to incompatibility between the Windows OS & iPhone. In this case, disabling the hardware acceleration of Microsoft Photos may solve the problem.
Solution 2: Set the Startup Type of Apple Mobile Device Service to Automatic
You may encounter the error at hand if the Apple Mobile Data service is stuck in operation. In this context, changing its startup type to Automatic & restarting the service may solve the problem.
Solution 3: Enable Home Sharing in the iTunes
If nothing has worked for you, then using the Home Sharing feature (which enables different system sharing aspects and permissions) of iTunes can be used to clear the import glitch.
Solution 4: Disable/Remove the Conflicting Applications
The Microsoft Photos application may fail to import the photos if an application on your system is blocking access to a system resource/process essential for the operation of Microsoft Photos. In this scenario, disabling/removing the conflicting applications may solve the problem. Antivirus applications (like Windows Defender and Webroot) and Microsoft Teams are known to create the issue. Warning: Proceed with extreme caution and at your own risk as disabling the antivirus of your system may expose your system and data to threats that are not limited to viruses and trojans.
Solution 5: Repair or Reset the Microsoft Photos Application
You may fail to import the pictures if the installation of Microsoft Photos is corrupt. In this case, repairing or resetting the Microsoft Photos application may solve the problem.
Solution 6: Change Permissions of the Import Folder
You may encounter the error under discussion if the permissions of the folder, where you want to import the photos, bar you from doing so. In this scenario, giving your user the Full Control permissions on the import folder may solve the problem. Before attempting the solution, check if importing to the default import location i.e., the Pictures folder of your system solves the issue. Warning: Proceed at your risk as editing security permissions of a folder require a certain level of proficiency and if not done properly, you may cause everlasting damage to your data/system.
Solution 7: Exit OneDrive and Sign Out of Microsoft Photos
You may encounter the error under discussion if OneDrive is hindering the operation of Microsoft Photos. This can be especially true if your OneDrive storage is full or near to full and the size of the import you are trying is more than the storage capacity of OneDrive. In this case, exiting OneDrive and signing out of Microsoft Photos may solve the problem.
Solution 8: Enable Keep Originals in the iPhone Settings
Apple has introduced the new HEIC format for photos on its devices. But Windows does not fully support this file type yet and when importing, your iPhone tries to convert these files into JPEG but if it fails to do so (due to less storage or compatibility issues), then it may cause the error under discussion. In this context, enabling Keep Originals in the iPhone Settings may solve the problem. But keep in mind that the HEIC file format takes less storage space on your device.
Solution 9: Remove the Corrupt Pictures
You may fail to complete the import if any of the pictures (that you are trying to import) is corrupt. In this case, identifying & removing the corrupt pictures (the import wizard does not tell you which picture is corrupt) may solve the problem. If the issue persists, then check if you can import the photos while your phone is powered off or without the SD card. If you are importing to a network location like NAS, then check if that network share is accessible in the File Explorer. Moreover, confirm if using small batches of photos solves the issue. If the issue is still there, then you may have to use the Windows File Explorer to import the files (right-click on iPhone in my PC window & choose Import Pictures and Videos) or drag-drop files on your system’s folder. If the issue persists, then check if the use of any of the system cleaner applications clears out the error. You can also try a 3rd party application like OneDrive, Google Photos, iMazing, FastStone Image Viewer, etc., or use a dual-ended USB device.
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