What is causing the “we couldn’t save that one” error?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly used to resolve this particular error message. Based on what we gathered, there are several different culprits that are known to trigger this particular issue: If you’re encountering the same error message and you’re looking for repair strategies, this article will provide you with several troubleshooting steps that other affected users have deployed in order to resolve the issue. For the best results, follow the methods in the order that they are presented. One of the potential fixes is bound to resolve the issue regardless of the scenario you’re dealing with.
Method 1: Running the Windows Store Apps Troubleshooter
Some users struggling with this exact issue have reported that the issue was resolved after they ran the Windows Apps Troubleshooter. This built-in utility contains a selection of repair strategies for the most common problems related to the Windows Store. Upon launching the utility and letting it investigate your system, a suitable repair strategy will be recommended if a problem is found. Here’s a quick guide on running the Windows Store App Troubleshooter: If you’re still encountering the “Oops! we couldn’t save this one” error, move down to the next method below.
Method 2: Installing every pending update
As it turns out, there’s also a bug that was introduced with a bad update for Windows 10 build 1803. If you’re using this particular build (or slightly under), you should be able to resolve the issue by installing every pending Windows update. Microsoft has since released a hotfix for this bug, so you can ensure that the issue is not caused by a bad update by following the steps below to update your Windows 10 version to the latest: If you’re still seeing the “Oops! we couldn’t save this one” error when trying to save the image, move down to the next method below.
Method 3: Converting the image to a JPG (or PNG) using Paint
Some affected users have reported that they managed to resolve the issue by using Paint to convert the file to a different image format. Since the issue is mostly reported to occur with .PNG files, converting the file to a JPG format using Paint should allow you to circumvent the error message. if you see this error with a lot of different images, it’s probably because you’re dealing with a lot of bad EXIF (Exchangeable Image File Format) data. This data contains tons of information about your camera, where the picture was taken (GPS coordinates) and a lot of other supplemental metadata such as date, time, copyright information and more. Note: If the file is already a JPG format, you should convert them to a PNG format. In most cases, Paint is perfectly capable of cleaning bad EXIF data. Here’s a quick guide on how to do this: If you’re still encountering the “Oops! we couldn’t save this one” error, move down to the next method below.
Method 4: Resetting the Photos App
Some affected users have managed to resolve the issue by resetting the Photos app. As it turns out, this utility has the potential of becoming corrupted and triggering the “Oops! we couldn’t save this one” error during the Saving sequence. Here’s a quick guide on resetting the Photos App: If you’re still encountering the “Oops! we couldn’t save this one” error, move down to the next method below.
Method 5: Using the Save a Copy function
Some affected users are reporting that whenever they get the “Oops! we couldn’t save this one” error, they use the Save a Copy function instead of Saving normally. This will end up creating a new copy of the same file and has a high chance of not triggering this particular error message. Once the original file is deleted, the error message is completely circumvented. Here’s a quick guide on using the Save a copy function: If you’re still encountering the “Oops! we couldn’t save this one” error even with the file that was saved as a copy, move down to the next method below.
Method 6: Using Irfanview to edit the Image
If none of the methods above have helped you to resolve this issue, there’s one free utility that a lot of affected users have successfully used to circumvent the “Oops! we couldn’t save this one” error. IrfanView is a free alternative to the Photos app and a lot of users have confirmed that using it to edit the photos produces no errors. Here’s a quick guide on installing and using IrfanView:
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