In most cases, this issue is reported to occur due to an Exchange server issue that’s only occurring temporarily. If that’s the case, you can probably avoid any instances of future 0x8004011D errors by enabling the use of the Cached mode in Exchange’s Offline settings. Some users have managed to get this issue resolved by creating a brand new email profile to be used with Outlook. This is not ideal since it will make you lose some data attached to your email that’s stored locally, but you can recover it afterward by syncing with your email client. If you’re only seeing the 0x8004011D error while an SD card is connected, you might be dealing with a malware infection caused by a virus that likes to resides in the root folders of SD cards & flash drives (jutched.exe). In this case, putting your computer in Safe mode w/ Networking and running the Safety Scanner utility should take care of the issue. However, there’s also one particular scenario in which the error is triggered due to the fact that two Microsoft accounts are connected at the same time through the same Outlook installation. To fix this, you’ll need to do some modifications to the MaximumAllowedSessionsPerUser value inside ParameterSystem.
Enabling Exchange’s Cache Mode
If you are encountering the 0x8004011D error with a Microsoft Exchange account, you might be able to fix the issue by forcing Outlook to use the Exchange Cached mode and see whether this allows you to connect to the Exchange server normally. Note: Before you do this, it’s important to ensure that you’re running the latest version of the Outlook program that is causing you this error code. If you confirm that you’re using the latest version of Outlook, follow the instructions below to enable the use of the Cached Exchange Mode via the User Account Configuration window. Here’s a quick guide that will show you how to enable ‘Cached Exchange Mode’ for the affected Outlook account: In case the issue is still not resolved, move down to the next potential fix below.
Creating a new Outlook Profile
In case the potential fixes above didn’t allow you to resolve the issue and you’re still encountering the 0x8004011D error, you should be able to fix the issue by removing the current Outlook profile and then re-syncing your Outlook 365 account once again. Several affected users have confirmed that his operation finally allowed them to use their Outlook program normally without encountering the error whenever they tried to sync the application. IMPORTANT: Unless you back up your .PST / .OST file in advance, you will lose any Outlook data that is being stored locally by following the steps below. Here’s a quick guide that will show you how to remove your current Outlook profile and create a new one from scratch in order to resolve the 0x8004011D error:
Running a Malware Scan in Safe mode
As it turns out, this issue can also be facilitated by some kind of malware the found your way on your system. In most cases, affected users have reported that the issue was being caused by a virus (jutched.exe) that was being stored on an SD card. If this scenario is applicable and you’re only encountering the 0x8004011D while you connect an SD card, you should be able to fix the issue by running Microsoft Safety Scanner while in Safe Mode or by running a powerful 3rd party malware scanner. Here’s a quick step by step guide on removing the malware that might be causing the Outlook error: If this didn’t do the trick, you should also consider running a deep scan with Malwarebytes. In case the same 0x8004011D error is persisting, move down to the next potential fix below.
Allowing Two Exchange accounts in one Outlook installation
As it turns out, this issue might occur in situations where the user has 2 Microsoft Exchange accounts connected through the same Outlook installation. This problem seems to be restricted to older Outlook versions (older than Outlook 2013). If this scenario is applicable, you should be able to fix the issue by doing some Registry modifications in order to expand on the Maximum Allowed Sessions per user. Here’s a quick step-by-step guide on how to do this:
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