What is causing the “Partner did not connect to router” error?
We investigated this particular issue by looking at various user reports and the repair strategies that most affected users have deployed to resolve this particular problem. Based on what we gathered, there are several fairly common scenarios that will trigger this particular error message: If you’re currently struggling to resolve the “Partner did not connect to router” error, this article will provide you with several troubleshooting steps. Down below, you’ll find a collection of methods that other users in a similar situation have used to get the issue resolved. Since the methods are ordered by efficiency and simplicity, we advise you to follow them in the order that they are presented in. One of them is bound to resolve the issue in your particular scenario.
Method 1: Allowing Full Access
In order to ensure that the TeamViewer client is not prohibited from facilitated a connection between the two computers, you’ll need to make sure that both computers are configured to allow full Access Control. This setting should be enabled by default, but certain 3rd party security applications might override this preference automatically. Here’s a quick guide on making sure that Access Control is set to Full Access on both of the involved computers: Note: The procedure below needs to be followed on every computer involved in the operation. If you’re still encountering the “Partner did not connect to router” error after following the steps above on both computers, move down to the next method below.
Method 2: Restarting the network connection both PC
As some users have reported, restarting the network connection on both involved computers might be enough to resolve the “Partner did not connect to router” error. There are confirmed situations where the partner was initially not ready for the connection and a router/modem restart solved the issue. So, before trying anything else, let’s see if a simple network refresh will do the trick. With this in mind, disconnect your computer from the network and ask your partner to do the same. The best approach to switch your router/modem off and on again, then wait for the connection to be re-established. After the internet connection on both computers has been re-established, try to re-create the TeamViewer connection and see if the same issue is still occurring. If you’re still seeing the “Partner did not connect to router” error, move down to the next method below.
Method 3: Using the Teamviewer desktop app on both computers
As it turns out, this problem seems to be a lot more frequent when the involved parties are both using the Windows App store app. Several affected users have reported that the issue was no longer occurring if they use the full desktop app downloaded from TeamViewer’s website. The Windows Store app was buggy from the start and the issues seem to persist 2+ years after the original launch. Note: Remember that in order to implement this method, you’ll need to install the desktop app of Teamviewer on both involved parties. In other words, you’ll need to follow the instructions below twice – one for each involved computer. Here’s how to install the TeamViewer desktop app : If you’re still encountering the same “Partner did not connect to router” error, move down to the next method below.
Method 4: Downgrading to a previous version
If you’ve come this far without a result, one last thing that you might try is to downgrade the TeamViewer version to a previous, more stable version. But keep in mind that you’ll need to install the same version on both computers. Several users struggling to resolve the same issue have managed to circumvent the issue by downgrading to version 11. Here’s a quick guide on how to do this: Note: You’ll need to follow the steps below on both computers.
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