What is causing the CE-42555-1 error on PS4?
We investigated this particular issue by looking at various reports and the repair strategies that were commonly used to fix this problem. As it turns out, there are several different reasons why this error code might get thrown by your PS4: If you’re currently looking for a way to get past the CE-42555-1 error and upload your PS4 gameplay footage on Facebook, this article will give you some troubleshooting ideas.
Method 1: Clearing all notifications
Some affected users have reported that they managed to resolve the issue after they cleared the notification queue entirely. After doing this and restarting their PS4 console, some users have reported that the issue was no longer occurring and they were able to upload the footage on Facebook normally. Here’s a quick guide on how to clear the notifications on your PS4 console:
Method 2: Clearing the Facebook account from Account Management
Other affected users have reported that the issue was only resolved after they accessed the Account Management settings and removing the Facebook account from there. After doing this, restarting the console and re-adding the Facebook account, the uploading process was able to complete without the CE-42555-1 error. Here’s a quick guide on how to do this: See if this method allowed you to upload PS4 footage to Facebook without encountering the CE-42555-1 error. If you’re still encountering the same error message during the processing stage, move down to the next method below.
Method 3: Re-authorising PSN from Facebook
Some affected users have reported that the issue was resolved after they accessed Facebook’s settings and re-authorizing the PlayStation app. If this particular scenario is applicable, the issue occurs because the authorization has expired, so PlayStation no longer has the necessary permissions to publish directly on Facebook, which ends up triggering the CE-42555-1 error. If this scenario is applicable, here’s what you can do to fix it:
Method 4: Changing Screenshot format to JPEGs
Some affected users have reported that the issue was no longer occurring once they switched the Share Settings back to JPEGs. At the end of 2018, Sony released an update that was supposed to improve the quality of the shared screenshots by allowing the users to change the format to PNG. But the problem with this preference is that PNG screenshots tend to get pretty large and Facebook is not a big fan of large PNG files. Several users that previously encountered the CE-42555-1 error have reported that the issue was resolved after they adjusted the Share Settings on PS4 to save the screenshots in a JPEG format. Here’s a quick guide on how to do this: If you’re still encountering the issue, move down to the next method below.
Method 5: Saving the footage in ShareFactory
If you’ve come this far without a result, there’s one workaround that a lot of affected users have been using successfully to upload PS4 footage to Facebook. But it involves some additional steps… ShareFactory is a Playstation utility that allows you to edit video content directly from your console. As it turns out if you save the video/screenshot in ShareFactory and attempt to share them from the application itself, the chances of getting the CE-42555-1 error are virtually non-existent. Here’s a quick guide on how to save your sharing media in ShareFactory:
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