What is causing the “An error has occurred (NP-34981-5)” issue?
We investigated this particular issue by looking at various user reports and the repair strategies that most affected users deployed to get the issue resolved. Based on our investigations, there are several common culprits that are known to trigger this particular error message: If you’re struggling to resolve this particular error message, this article will provide you with a collection of verified troubleshooting steps. Down below, you’ll find several methods that a lot of users in a similar situation have successfully used to get the issue resolved. To make the whole process as efficient as possible, we encourage you to follow the methods below in the order until you discover a fix that takes care of the issue for you.
Method 1: Deleting a Trophy
This might seem like a weird fix and all, but a lot of affected users have managed to resolve the issue by going to the Trophies menu and deleting a game listing that doesn’t have any earned trophies. Although there’s no official explanation why this fix is effective, some users speculate that in doing so, you also force your console to re-sync all you game library which ends up resolving the issue. This might seem silly, but it’s one of the few confirmed methods that will allow you to resolve the PS4 Error Code np-36006-5 issue without losing any data. Here’s a quick guide on how to do this: In the events that you’re still having the same problem, move down to the next method below.
Method 2: Initialize PS4
Several users encountering this particular issue have reported that they finally managed to resolve it after initializing their PS4. Sure, this is a serious procedure since it will get rid of all your data (game data & save data), but it allowed a lot of users to resolve the PS4 Error Code np-36006-5 issue. To protect you against data loss, we also included the steps of backing up your saved data before attempting this procedure. Here’s what you need to do:
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