While in some cases this might be true, we found out that there were several other reasons as well why this error message occurs. Play Station officials have officially recognized this issue and try to guide users on their forums towards the best course of action (which usually doesn’t work).
What causes the Error Message ‘NW-31449-1’ in Play Station 4?
There are very limited reasons why you might experience this specific error message. Some of the reasons why you are prompted with this error when trying to install/download a game are but not limited to: Make sure that you are logged in with your PSN account so all your account settings and preferences are backed up over the cloud before proceeding.
Solution 1: Power Cycling your Play Station
The main reason why you might encounter the error message ‘NW-31449-1’ while downloading games is because your PS4 is in an error state. This is very common in Play Stations and can occur randomly or when the console isn’t restarted for a long time. A simple power cycle will reset all the configurations and reinitialize all the temporary files.
Solution 2: Rebuilding Database in Safe Mode
If power cycling doesn’t work for you, we can try rebuilding the database on your Play Station. Since all the games are located in your games directory, it is possible that the database of your PS4 is either corrupt or something has gone wrong in it which is causing the error message even if you have enough storage to download the game. We will put your PS4 in Safe Mode first and then select the option to rebuild the database.
Solution 3: Checking Storage Space
If both the above methods don’t work, you should check your storage space on your console. It seems that the console requires the double the amount of space which you are trying to install. So for example, if you are trying to install a game consisting of 5 GB, you will require at least 10 GB of free space. Check your current storage and see the values of Used Space and Capacity. Determine whether you have enough free space available on your console to download the game. Note: If the error still persists, you can try removing all the games from your queue and deleting them. Then you can reinitialize the entire process and check if you can successfully install them on your console.
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