As it turns out, the document may not load/display all of the pages that you are able to see or are present on the online version of the document. Meaning, you only see a portion of the total pages and not the whole document. This can happen due to a number of reasons now, such as incompatible versions and more. We shall look into the possible causes in more detail down below.
Now that we are done with the potential causes of the said problem, let us get into the various fixes that you implement to resolve the issue. So, without further ado, let us get started.
Method 1: Change to .docx File
One of the ways that you can resolve the issue is by changing the extension of the document file. If the file having the issue is a .doc document, you should change the extension to .docx. Both of these extensions are used for Microsoft Word. The only difference being that the docx is more efficient than the doc extension as its successor. This is relatively easy to do, here’s how:
Method 2: Remove Markup Info
MS Word comes with a Track Changes feature that is very convenient when working in a team. It stores all the changes that have been made by different users so that you can pinpoint who made what change. As it turns out, if you have the Track Changes feature enabled, the issue could be caused due to the markup info stored. If this scenario applies to you, what you need to do is remove the markup info under the Review tab of the Word document file. To do this, follow the instructions below:
Method 3: Update Microsoft Word
As it turns out, version incompatibility can also cause the issue and prevent you from seeing the whole document. You have to make sure that the version that you originally created the document file is either the same or a lower version than the one you are editing the file on. This means that if you created the file on a higher version and then try to edit it on a lower version, you won’t be able to see the whole content of the file. This can often happen on macOS systems. To do this, follow the instructions below:
Method 4: Change User Account
One of the affected users mentioned that the issue was caused for them due to the user profile on their system. Changing the user account resolved the issue for them. Now, the exact cause of why this happened is not known, nonetheless, it is still something worth trying knowing that it resolved an issue for one of the users facing the same issue. If you have multiple user accounts on your system, you can try switching the user account to see if the issue persists for you. In case you do not face the issue on a different user account, that means your own user account is causing the issue. In such a case, what you can do is backup all the important data on your user profile and then remove the profile. Once done, you can create a new account for yourself to see if the problem comes back again.
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