This is a very common error which arose after a Windows Update. There are limited workarounds available. If these don’t work, we have to perform a system restore or a clean install of Windows. Furthermore, you can work your way around this situation by using another multimedia player.
Solution 1: Restarting Windows Explorer and Performing Disk Checks
A simple and one of the easiest workaround is to restart the Windows Explorer using the task manager and then performing the disk check of Local Disk C (where your Windows is installed). Restarting the Explorer refreshes your entire GUI and is useful where people are unable to access it. The disk check ensures there are no discrepancies present on your disk where all the operating system is contained.
Solution 2: Ending the Process ‘Movies, Photos, Film or TV etc.’
If you are still unable to launch the application which is causing the problem, you should check if the application isn’t already running the background. Ideally, if the application is already running and you submit a new job (open another photo or video), it should automatically switch to it. It seems that this action isn’t being implemented which is causing the problem.
Solution 3: Disabling/Uninstalling Antivirus Applications
Another interesting phenomenon which was observed was that it seemed there were many antivirus applications which were seen interfering with the operating system after the update and were the root of the problem. Even though the calls to default windows application by the operating system shouldn’t be interfered with, it seemed that the antivirus applications were doing so. You should disable all antivirus applications. You can temporarily disable them or if they don’t have that function, consider uninstalling them (only if you have the product key and have access to the installation package). You can also check our article on how to Disable Avast Antivirus Temporarily. Note: Please disable the antivirus at your own risk. This article is for information purposes only. Appuals will not be responsible for any damage done to your computer in case of being infected with malware/virus.
Solution 4: Reinstalling Photos Application
Before we try any other methods, we can try reinstalling the Photos application. Thus if there is a problem with your application, it will get fixed instantly. Do note that this solution requires administrative privileges so make sure that you are logged in with an administrator account.
Note: This command will install all the default apps again on your computer. Which means if you have deliberately uninstalled a default Microsoft application from your computer, it will be installed again using this method.
Solution 5: Resetting the Photos Application using Settings
Another workaround to solve this problem is to reset the Photos application using settings. This option resets all the configurations and user data associated with your Photos and makes the application go into a state when you first used it. This method solves any discrepancies that your application might be facing.
Solution 6: Using Another Media Application
The simplest solution without having to restore your computer is to view the media using other media viewing applications. The problem is with Windows default application, not with the file type or the extension. Hence you can download any media viewing application and use it to view the content.
Solution 7: Using ‘Open’ Functionality
Another workaround which also worked was opening the same application and using “File > Open” the content you are trying to view. This isn’t only restricted to Windows Default applications but also valid for others which are causing this error. Instead of making Windows redirect our request to the application, we will open the application ourselves and open the file. Since there are numerous media applications out there, it is not possible to show how to open a file in each one of them but here is a small example.
Solution 8: Restoring from last Restore Point/ Doing a Clean Install
If all the above methods don’t work, we are left with no choice but to restore Windows to the last restore point. If you don’t have a last restore point, you can install a clean version of Windows. You can use the utility “Belarc” to get all your licenses saved, backup your data using external storage and then perform a clean install. Note: Make sure to back up your data before performing this solution. Use an external hard drive or USB to save all your important files just in case. Here is the method on how to restore Windows from the last restore point.
You can learn more about system restore to gain more knowledge about what it does and what are the processes involved. If you don’t have any restore points or if the system restore doesn’t work, you can do a clean install of Windows using bootable media. You check our article on how to create a bootable media. There are two ways: by using media creation tool by Microsoft and by using Rufus. Note: If this problem occurred due to a recent Windows Update, it is recommended rolling back to the state of the system when the update wasn’t installed. If you don’t have such state, do a clean install and stop Windows Update by either disabling it or setting your network as ‘metered’. Once you are absolutely certain that the issue is fixed in some update, you can turn them on.
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