While this feature occurs no problem during its operation, there are several cases where the scrolling doesn’t work. This mostly occurs when you install a new copy of Windows on your machine or update your system to a newer version. We have listed down a number of different workarounds for you to try. Take a look.
Solution 1: Changing the Mouse Pointer
As we are starting from the most basic fixes, one of them includes changing the mouse pointer. Somehow it seems that changing the mouse pointer resets the current configuration of your mouse. If there was anything wrong, it will most probably be fixed by this solution.
Solution 2: Enabling Two-Finger Scrolling
You won’t be able to use two-finger scrolling if it is disabled in your pointer settings. We can enable it (if it is disabled) and hopefully, the problem will be solved.
Solution 3: Restoring Default Drivers for your Touchpad
If the above solutions don’t work, it means that there is a problem with the drivers installed for your touchpad. We can uninstall the driver for the hardware and then scan for hardware changes for the computer to automatically detect the hardware. Then it will install the default drivers present on the computer and you can then check if the problem is solved. Feel free to check if the two-scrolling is enabled after you install the default drivers. Note: You would require an external mouse to carry out this solution.
Note: There were several cases where software such as Elan_Touchpad or Synaptics was causing the problem. You should try uninstalling the software using the control panel and download the latest version of the software and install it. If the latest version doesn’t work, you can try rolling back to a previous version and see if this does the trick. Make sure to perform these remedies before moving on to the other solutions as most of the time these are the cause of the problem.
Solution 4: Updating or Rolling back Drivers
If the above solutions don’t work, we can try updating the drivers to the latest build or roll them back to a previous version. We will target both methods in the solution starting with rolling back the drivers to a previous version.
If rolling back the drivers don’t solve the problem for you, we can try installing the latest drivers for your touchpad. Identify the manufacturer’s name and head over to their official website. Download the drivers to an accessible location and follow the steps listed below.
Solution 5: Editing Registry Values
If the above solutions don’t work, we can try editing the registry values. Do note that the registry editor is a powerful tool and changing keys that you have no idea about can hamper your computer. In this case, we have demonstrated how to fix Synaptics touchpad using the registry editor. It is always wise to make a backup of the registry so you can always restore if anything goes wrong.
2FingerTapPluginID – Clear existing value, this should be empty 3FingerTapPluginID – Clear existing value, this should be empty MultiFingerTapFlags – Change the value from 2 to 3 3FingerTapAction – 4 3FingerTapPluginActionID – 0 2FingerTapAction – 2 for making right click work, 4 for middle click Note: You should also check your manufacturer’s website for software that enables two-finger scrolling if it is not already supported on your computer. One such example is Dell Multi-Touch Touch Drivers.
Solution 6: Changing Touch Events API in Chrome
If you are unable to use the two-finger scroll in Google Chrome, the reason can be that the two-finger scroll API (also known as the touch API) in the browser is disabled. Even though this isn’t the case in numerous instances, there are chances that it might have been disabled. In this case, we will navigate to the settings of Chrome and enable the API and see if this fixes the problem.
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