However, quite recently a lot of reports have been coming in of the application displaying the error message “Unable to load Directory Results” whenever the user tries to search for contacts. In this article, we will discuss some of the reasons due to which this error can be triggered and provide you with viable solutions in order to completely eradicate the problem.
What Causes the “Unable to Load Directory Results” Error on Skype?
There are many reasons due to which this error can be triggered but some of the most common ones are: Now that you have a basic understanding of the nature of the problem we will move on towards the solutions.
Solution 1: Granting Access in Firewall.
Windows Firewall can sometimes block certain features of the application from making contact with the server and thus cause issues with the application. In this step, we will be granting the application access in Firewall.
Solution 2: Deleting the “Shared.xml” file.
This is a file that is stored by the Skype application and it is known to cause issues with the application. This file is easily recreated by the application when deleted therefore, replacing it might sometimes solve the issue. Therefore, in this step we are going to delete this file for which:
Solution 3: Sign in Again.
Sometimes, the integrity of the “sign in” might be compromised due to a temporary disconnection while signing in. This issue is pretty common and can be fixed by repeating the process. Therefore, in this step we are going to be signing out of Skype and then signing back in for that:
Solution 4: Deleting Cache.
Cache is stored on the computer by every application in order to reduce the loading times. However, over time this cache can get corrupted and cause issues with the application. Same goes for Skype. Therefore, in this step, we are going to be deleting the application’s cache.
Solution 5: Reinstalling the Application.
In some cases, the Skype application’s files can be corrupted or the installation process of the application might not have installed it correctly. Therefore, in this step, we are going to be deleting the Skype application from our computer and download it again.
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