The issue has to be resolved quickly as it stops you from receiving the latest updates pushed by Microsoft. Updates are necessary for your system as they usually contain bug fixes, new features, and tweaks along with more stability. The issue doesn’t have an official workaround as of now since one of the engineers at Microsoft stated that a team is looking into the matter and should be resolved quickly. However, there are a few resolutions provided by the community that has proven effective for many users, thus, they are worth a try.
What causes the ‘We Couldn’t Connect to the Update Service’ Error on Windows 10?
Well, as we have mentioned, there are a number of factors that can potentially cause the issue. To the extent of what’s known until now, the issue can be often caused by the following reasons — That sums up the possible causes of the issue. Now, to fix your issue, you can implement the following solutions. The list below contains ‘possible’ solutions as the issue is still being addressed. These solutions have worked for other users and who knows, it might just work out for you too.
Solution 1: Disabling Third-Party Antivirus
The first step that you need to take in order to resolve the issue would be to disable your third-party antivirus. Disabling your antivirus will restore your system’s functionality to the normal state and it will remove all the restrictions imposed by your antivirus. Thus, make sure your antivirus is disabled and then try to check for updates again.
Solution 2: Try an Alternate Network
For some users, the error happened to be caused by their internet connection. For some odd reason, they were not able to download or look for updates using their network connection. This can be, in some cases, caused by your DNS configuration. If this case is applicable to you, then you should try to use an alternate network. An example would be to use your smartphone’s hotspot and see if you can check for updates using that. In case you are able to do so, you can disconnect that and enable your internet connection again. That should fix the issue.
Solution 3: Changing DNS Configuration
Some people have reported that their issue was resolved once they changed their current DNS to Google’s DNS settings. You might not be able to download any update or check for updates, to start with, due to your DNS configuration. In such a case, you can try to change it and see if it fixes the issue. Here’s how to do it:
Solution 4: Reset Windows Update Components
Finally, since Windows has its own components that are responsible for downloading the updates and installing them on your system, the issue can be resolved by resetting them. In some cases, they are not operating properly which is causing the issue. In order to reset Windows update components, download this .zip from here and then extract it anywhere you like. Go to the directory where you extracted the .zip file and run the ResetWUEng.cmd file as an administrator. That will reset your update components. See if it fixes the issue.
Solution 5: Troubleshooting Windows Update
In some cases, the Windows Update might not be configured properly due to which this issue is being triggered. Therefore, in this step, we will be troubleshooting the Windows Update in an attempt to get rid of this issue. For that:
Solution 6: Resetting IP
It is also possible that the Windows is facing some connectivity issues in which it is unable to connect to the Windows service due to IP restrictions. Therefore, in this step, we will be resetting the IP and then, later on, we will check if that fixes the issue.
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