What’s causing the 8015d002 error code on Xbox One?
Method 1: Using the Password Reset Feature
In case you’re encountering this issue on an Xbox 360 console when trying to sign in with a Microsoft account and you don’t have two-step verification turned on, you should consider the possibility that you might have typed in the wrong password (or a wrong password was saved at a previous point in time). If this scenario is applicable, you can fix the issue easily by using the Recover your Account link. But in order to work, you need to do this from a desktop browser. Here’s what you need to do to reset your Microsoft account password via the recovery link: In case you’re certain that the password you’re using is correct, move down to the next method below.
Method 2: Moving profile to a different storage drive
If you’re looking for a quick fix that will most likely work regardless of your Xbox firmware version, you should start by trying to move your Xbox profile to a different storage drive. This fix was confirmed to work by a lot of affected users that encountered the 8015d002 error at random times on Xbox 360. But keep in mind that this is not a proper fix (more a workaround), and chances are that the error will return after some time. When this happens, you will need to perform the instructions below once again or you should follow one of the more lasting fixes below. Here’s how you can move your Xbox One profile to a different storage drive in order to fix the 8015d002 error: If this method is not applicable or you’re looking for a permanent fix that will resolve the 8015d002 error, move down to the next method below.
Method 3: Disable 2-step verification
If you recently enabled two-step verification on the account that you use with your Xbox 360 console, it’s most likely because your console is not updated with the recent security change. This happens because of some devices (including Xbox 360) are unable to prompt users to enter security proofs associated with 2-step verification. If this scenario is applicable, the quickest way to get around this inconvenience is to access your Microsoft account via a web browser and disable 2-step verifications. Here’s a quick guide on how to do this: If the same problem is still occurring, move down to the next potential fix below.
Method 4: Using an App password to sign in to Xbox Live
If you are using two-step verification and you’re not eager to disable it, you can also get around the 8015d002 error by using an app password to automatically sign in to Xbox Live. This will require you to create a new app password using a desktop web browser that you will later use on your Xbox 360 console. Several affected users have confirmed that this operation has allowed them to avoid the 8015d002 error without having to disable two-step verification. Here’s a quick guide on how to get this done: If the same problem is still occurring, move down to the next method below.
Method 5: Clearing System’s cache
As it turns out, this particular issue can also occur due to some system file corruption that ends up inside the temporary folder of your console’s firmware. As it’s been reported by several affected users, the issue can very be caused by corrupted files that are preventing the connection to the server. If this scenario is applicable, you can resolve the issue by accessing the Setting menu and clearing the System cache via the Drive options menu. Here’s a step-by-step guide on how to clear the system cache:
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