What is causing the Headset issues with the Xbox One Controller?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly deployed in this case to resolve the issue. Based on what we gathered, there are several potential culprits that might end up causing this particular issue: If you’re searching for fixes that will get your headset to work with your Xbox One controller, this article will provide you with several troubleshooting guides. Down below, you’ll find a collection of methods that other users struggling to resolve the same issue have used to fix the problem indefinitely. If you want to be as efficient as possible, we advise you to follow the methods in the order that they are presented in. One of them is bound to resolve the issue in your particular scenario.
Method 1: Update the Xbox One Controller
It’s mandatory to ensure that your controller is updated to the latest software. This way, you’ll ensure that you get full use out of your Xbox One Stereo Headset adapter capabilities. Several affected users have reported that the issue was resolved and they managed to connect the headset successfully after they updated their Xbox One Controller. The steps of updating the controller’s software will be different depending on the device that you’re using. We have created two separate guides that will accommodate every possible scenario. If you are encountering the issue with a controller connected to an Xbox One Console, follow the first guide. If you encounter the issue while the controller is connected to a PC, follow the second set of steps.
Updating the controller using the Xbox One console
Although you can also update the controller wirelessly, doing it via USB is known to be a lot more reliable. Follow the steps below to update via USB: If you still have the same issue, move down to the next method below.
Updating the controller using a PC
If you’re encountering the issue when the Xbox One Controller is connected to a PC and you don’t have the means to update it via a console, you can also do via the Xbox Accessories app. Here’s what you need to do: If you’re still encountering the same problem, move down to the next method below.
Method 2: Use fresh batteries for the controller
Another potential culprit that might seem harmless is your controller batteries. We’ve seen this problem occurring with Xbox 360 controllers as well. As batteries get weak, some controller functions such as audio and rumble are turned off to conserve the remaining power. If this scenario is applicable to your situation, chances are your headset is unable to connect because the audio function is disabled. This is even more likely if you’re trying to use a wired connection. Just troubleshoot this potential cause from our culprit list, try replacing your controller batteries with fresh ones and see if the issue is still occurring. If you’re still having the same problem, move down to the next method below.
Method 3: Make sure that Stereo Headset 3.5-mm is securely plugged in
As some affected users have reported, this particular issue can also occur if you’re using a headset adapter that is not firmly plugged into your controller or if the Stereo headset 3.5 cable is not securely plugged into the headset adapter. You can test if the necessary ports are plugged properly by pressing the mute button once. If the LED lights up ass soon as you press the Mute button, the connection is working as intended. If you’ve tested this theory and it turns out that the headset adapter is correctly connected to your controller, move down to the next method below.
Method 4: Verifying Headset & controller
Other potential causes that will end up producing this issue are a faulty Headset or a faulty Xbox One controller. Fortunately, there are some easy troubleshooting steps that will let you know if one of your accessories is responsible for the issue. With this in mind, start by plugging your Headset Adapter into a different device (a laptop, PC, smartphone) and see if it’s working. If it is, it’s very likely that you’re dealing with a faulty controller. In case the headset is not working on a different device, it’s likely that you’ll need to replace your headset. If you have a second controller, you can also try to connect your headset to it and see if the headset is still not working. If these verifications haven’t pointed out towards a headset or controller fault, move down to the next method below.
Method 5: Performing a power Cycle on the Xbox One
As some users have reported, there’s a chance that you might be able to resolve the issue by performing a full power cycle on your Xbox One console (regardless of which version you’re using). This method will be effective if your issue is caused by an Xbox dashboard glitch. Although if you’ve updated your console firmware version to the latest version, you should no longer be encountering this issue. But if you’re still dealing with the same issue, here’s a quick guide on how you can physically power cycle your Xbox One console: If you’re still having the same issue, move down to the next method below.
Method 6: Performing a factory reset
If you’ve come this far without a result, there’s a high chance that the issue might actually be caused by a problem with your console’s OS firmware. In this case, affected users have reported that doing a soft factory reset has the highest chance of resolving the headset issue. A Soft factory reset will refresh all OS components while keeping your games and applications data intact. Here’s a quick guide on doing a Factory Reset:
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