What is causing downloaded games to fail to play on Xbox One?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly used in these types of scenario by affected users. Based on our investigations, there are several potential scenarios that will trigger this behavior:
Method 1: Performing a power cycle
As some users have reported, there’s a chance that you’ll be able to resolve the issue by performing a power cycle on your console. Performing a power cycle on your console will drain the power capacitors, which ends up resolving most firmware-related issues that might be preventing your console from launching downloaded games. Here’s a quick guide on performing a power cycle: If you’re still encountering the same problem, move down to the next potential fix below.
Method 2: Clearing local saved games cache
Several users encountering this issue have reported that they managed to resolve the issue by clearing the locally saved games cache. This will while out all saved games on this console, but it won’t remove any game files or the saved games in the cloud. Even more, all your saved games will be synced the next time you play that particular game. Note: In order to ensure that this procedure won’t make you lose any game saves, you should start by ensuring that all your saves are backed up on the cloud. To do this, go to Settings > System > Storage and choose Games. Then, select the games that you need to back up on the cloud and select Move > Cloud Saved Games. Once your game saves are safely backed onto your cloud storage, here’s what you need to do in order to clear the locally saved games cache: If you’re still experiencing the same issue, move down to the next method below.
Method 3: Doing a soft Factory reset
Some affected users reported that they were able to resolve the issue by performing a soft factory reset. This procedure is primarily used for troubleshooting purposes and will reset the OS by deleting potentially corrupted data. The good news is it won’t touch any of your apps or games data – so don’t worry about having to re-download and install large games all over again. Here’s a quick guide on doing a soft factory reset:
Method 4: Verifying Xbox Game services status
If you’ve come this far without a result, chances are the reason why you’re unable to launch your game is because one or multiple Xbox Live service is not operational or is undergoing maintenance. If the digital game you are trying to launch was acquired through game sharing, you won’t be able to play until the Xbox servers are operational again. You can check the status of Xbox Live services by visiting this link (here). If any services are currently down, you can wait until the issue is sorted out or follow the steps below to play the game in offline mode (not all games will allow this). Here’s a quick guide on playing the game in offline mode on Xbox One: Note: If the procedure is successful, remember to return to the Network settings menu after a while and hit Go online. Failing to do this will stop you from using all social features and stop any save game syncing on your console.
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