If you are receiving the error message after installing a fresh copy of Windows 10, then you are not the only victim. Many users depend on Remote Desktop Connections and such errors are usually a nightmare to them, however, do not worry as you will be able to get over the issue after following this guide.
What causes the ‘Remote Desktop Your Credentials Did not Work’ Error Message on Windows 10?
The following factors are often found to be the cause of the said error message — Now that you know the causes of the error message, you can follow the solutions provided down below to resolve your issue. Please make sure you follow the given solutions in the same order as provided.
Solution 1: Reverting Username
As we have mentioned, the error message is sometimes caused because the user you are trying to connect from does not exist on the Remote Desktop server. This happens when you try to change your username or install a fresh copy of Windows. Changing your username does not necessarily change it for Remote Desktop Connection and thus, your credentials will be incorrect as the user is not on the server. Thus, to isolate the issue, you will have to revert to the username that you had been using prior to the appearance of the error message.
Solution 2: Editing Windows Security Policy
There is a Windows Security Policy for Remote Desktop Connection that does not allow non-Admin users to log in using RDP. Thus, if you want to login using a non-admin user account, you will have to grant the remote desktop users access. Here is how to do it:
Solution 3: Editing Local Group Policy
If the above-mentioned solutions do not work out for you, you can try to isolate the issue by modifying a few Local Group Policies. Basically what you will have to do is give a set of Credential Delegation policies a specific value which will most likely fix your issue. Here’s how to do it:
Solution 4: Editing Registry
In some cases, making some changes in the registry might get rid of the error. Therefore, in this step, we will be changing some configurations in the registry. For that: Note: Also make sure that you are logging in locally and not through a Remote Desktop Connection because it might not work with Two factor Authentication enabled.
Solution 5: Disabling Windows Hello sign-in (If applicable)
Sometimes the Windows Hello sign-in can be problematic. Therefore, in this step, we will be replacing the Windows Hello sign-in with the normal Password. Try this:
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